Your Plumbing Questions, Answered
Got plumbing questions? You’re in the right place. From common concerns about leaks and water pressure to details about our services and scheduling, we’ve gathered the answers you need. Our FAQ section is designed to save you time and give you peace of mind. If you don’t find what you’re looking for, our team is just a call or message away.
FAQs
How much is a service call or dispatch fee?
Yes, m-f 8-3 is $89 + tax
Do you charge for estimates?
Not for existing customers, if new customer it’s $39 + tax, but if you go with our quote the fee just reimbursed at the time of service.
What does a diagnostic or inspection fee cover?
Diagnostic fee is $128+ tax = that is for anything we have to take apart, crawl into, anything hands on in order for us work up a quote, BUT if you choose to do the quoted work, there is no diagnostic fee.
Are pricing estimates available over the phone or online?
No estimates over the phone
Do you offer flat-rate pricing for certain services?
Most service call jobs are task priced by owner and premade before we go to a job.
Are there any additional fees I should expect (like travel or after-hours charges)?
No travel charges, but we do have after hours, but that would be talked about and agreed on prior to scheduling a technician to go out.
Do you offer financing or payment plans?
We do not do any in house financing, but we have a link to a 3rd party finance company on our website and our technicians can walk you through that when they are on site.
Is there a difference in pricing for after-hours or weekend service?
Only difference in the response fee – after hours m-f after 3pm and Saturday is $169 and Sunday is $199
How much does a typical repair/service usually cost?
Anywhere from 350 basic toilet repair – 2000+ water heater
(Note: Every job is different, but we can include a general range for common services)
Do you offer free second opinions?
If the customer is struggling with what a service tech found/diagnosed, I will send my Field Supervisor at no cost for a second opinion.
Do you offer after-hours or emergency services? If so, what are the hours?
Yes, we are 24/7
